Privacy Policy & SMS Messaging Terms

1. Information We Collect

We collect information you provide directly to us when you request a quote, schedule a service, submit a work order, or otherwise communicate with us. This may include:

• Name and business name
• Phone number, email address, and mailing or property address
• Service request details, property information, and work order history
• Payment information (processed through secure third-party processors; we do not store full card numbers)
• Any other information you choose to provide in the course of doing business with us

2. How We Use Your Information

We use the information we collect to:

• Provide, schedule, and complete the services you request
• Communicate with you about quotes, work orders, scheduling, and follow-up
• Send service-related text messages (SMS) when you have opted in
• Process payments and maintain accurate billing records
• Comply with legal, tax, and regulatory obligations
• Improve our services and respond to customer inquiries

3. Data Sharing

We do not sell your personal information. We may share limited information with trusted third-party service providers (such as our payment processor, accounting software, and communications tools) strictly to operate our business and deliver the services you have requested. These providers are bound by confidentiality and data protection obligations.

Customer data is not shared with 3rd parties for promotional or marketing purposes.

Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

4. All-Star Property Services Messaging Terms and Conditions

4.1 Program Description

The messaging program consists of general conversational messaging to answer questions and provide support to customers. Messages are sent only to individuals who have provided their phone number to us in the course of requesting service or doing business with All-Star Property Services.

4.2 Opt-In and Consent

By providing your mobile phone number to All-Star Property Services when requesting a quote, scheduling a service, or otherwise initiating contact with us, you consent to receive text messages from us related to your account and the services you have requested. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies based on your activity.

4.3 Opting Out

You can cancel the SMS service at any time. Just text “STOP” to the phone number from which you received messages. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

4.4 Help and Support

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly by calling or emailing us at the contact information listed at the end of this policy.

4.5 Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, U.S. Cellular, MetroPCS, and other major U.S. carriers.

5. Data Retention

We retain your information only as long as necessary to provide our services, comply with legal obligations (such as tax and recordkeeping requirements), resolve disputes, and enforce our agreements.

6. Security

We use reasonable administrative, technical, and physical safeguards to protect the personal information we collect. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Choices

You may contact us at any time to request access to, correction of, or deletion of the personal information we hold about you, subject to our legal and operational record-keeping obligations. You may also opt out of SMS messages at any time using the instructions in Section 4.3.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this document indicates when it was last revised. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy, our SMS program, or how we handle your information, you can reach us at: